Training Courses For Cleaning Staff
Training at Cleanology never stops
“The actual cleaners and supervisors are well trained and deliver on brief.”
Group Admin Co-ordinator, Goldschmidt & Howland
“The actual cleaners and supervisors are well trained and deliver on brief.”
Group Admin Co-ordinator, Goldschmidt & Howland
Training is at the heart of everything we do
Our dedicated Onboarding and Training Manager will ensure that new starters are welcomed to the company, that we have all legal documentation, have screened staff for their previous experience and cleaning knowledge and identify any training needs. All staff are required to sign to confirm acceptance of company policies during the induction process.
We have introduced a dedicated training team to ensure that staff receive thorough training prior to commencing work on site. This allows cleaning operatives to ask any questions they may have and ensure they feel confident to begin work.
Prior to starting on site, the Area Operations Manager will carry out a First Day Training Record – a final check to ensure the cleaning operative has the necessary skills, information and resources to safely carryout their work. This is recorded on our tablet-based in-house app and is refreshed annually.
Our training extends beyond cleaning
Cleaning operatives will be provided with training and information that is specific to the contract they have been assigned to. This training is delivered as part of the First Day Training Record and reinforced through the Area Operations team. This relates to the following areas:
- The correct cleaning techniques and methodologies for key tasks and the confidence to ask a Supervisor or Operations Manager if in any doubt
- While on a customer premises, behaving in accordance with the code of conduct outlined in our staff handbook
- The correct use of cleaning products and in line with COSHH guidance provided
- Observing H&S guidance as provided in the site RAMS and Risk Assessments
- Contributing positively to the customer site and staff/visitor experience
- On-site security, fire exit and evacuation protocols
- The correct management of waste
To ensure our client-facing members of staff are delivering excellent customer service, and to facilitate continuous improvement, we have developed our in-house Hospitality Hero training. The training involves videos and quizzes to ensure the cleaning staff are aware of and proficient in Cleanology’s customer service standards. Staff can also be nominated by clients to receive a client recognition award.
Awards & Accreditations
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