• Customer Service

    Customer Service

Having had over 10 years experience of working with some of the large cleaning industry operators, I am pleased to say the advantages of working with a relatively smaller company with shorter lines of communication and a commitment to client services are very clear to me.

Services Director, Garden Court Chambers

Communication is fundamental to understanding our customers' needs - we listen to what they want.

Clients enjoy easy and clear communication by:

  • English-speaking site supervisors
  • A personalised approach – no call centres!
  • 24 hour direct access to our experienced and professional managers
  • Formal customer service programme via a 15 second email survey
  • Message book on all sites for day-to-day communication
  • Monthly client meetings

Reliability is imperative, in order to achieve our 99% customer satisfaction target:

  • ample resources to tackle each job
  • fully trained and experienced staff
  • prompt service and rapid response time

Flexibility is key - we always accommodate our clients' needs and requirements:

  • 24-hour service, 365 days of the year
  • Individually tailored, planned and budgeted work schedules/programmes

Our Commitment To You:

Our "no worries" guarantee means that you can always rely on any job we undertake being done: on time, on budget and to the very highest standard.

We don’t leave until the job is finished to your complete satisfaction.

So if you are looking for a professional cleaning company with responsive customer service, call us on 0800 121 4835 or contact us for a free quote.

 CSSA Green Safe BICSc   NCCA

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Customer Service | Cleanology Cleaning Services


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